1. Scope
These terms apply to the free plan, to any paid plan and to workspace credits. They complement the Terms of use; if they conflict, what is written here prevails on billing matters.
2. Free plan
Creating an account is free and asks for no card. Every new workspace gets a starting credit balance to try the AI features. The free plan may have usage limits that differ from paid plans, and those limits are shown in the product.
3. Paid plans and credits
A paid plan gives the workspace an amount of credits per period, plus higher limits. The price, the amount of credits and the period are shown before you subscribe. AI actions, such as generating a script or a design, consume credits, and the estimate is shown before each generation.
4. Billing and renewal
The subscription is charged at the start of each period to the payment method on file and renews automatically until you cancel. The receipt goes to the account email. Upgrading takes effect immediately: the unused part of the current period becomes a discount on the charge, and a new period starts with the credits of the new plan. Downgrading takes effect at the next renewal.
5. Cancellation
You can cancel at any time in the workspace settings, with no fee and no one to talk to. The plan stays active until the end of the paid period and then falls back to free. Your posts, brands and automations stay; what changes are the limits and the credit balance.
6. Cooling-off and refunds
Within 7 days of first subscribing to a paid plan you can withdraw and get a full refund; just ask through the contact page. After that, we do not refund a period already started, except when a failure on our side prevented you from using the service. Renewals are not refunded; cancel before the renewal date.
7. Credit validity
Plan credits are valid until the end of the period in which they were granted and do not roll over; usage is taken from them first. Credits from one-off packs and welcome credits do not expire. Credits are not convertible to money and not transferable between workspaces.
8. Failed payment
If the renewal charge fails, we retry for a few days and let you know by email. If it keeps failing, the workspace falls back to the free plan until the payment is settled. Nothing is deleted because of it.
9. Price and plan changes
We may change prices, the amount of credits or the limits of a plan. Changes that affect what you pay are announced at least 30 days in advance and apply only from the next renewal. If you disagree, cancel before it.
10. Taxes and invoices
Prices shown at checkout already include the taxes applicable in Brazil. The invoice is issued to the tax ID given at subscription and sent by email.
Questions about billing or credits? Get in touch